Everything Amelia does on a call
The fastest way to understand the features is to hear them. Call (832) 979-5957 and try to stump her. For reading types, here's the list.
Answering calls
24/7 AI call answeringNew
Every call answered on the first ring, day or night, even several at once, by an AI receptionist that sounds like your front desk.
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Bilingual English and Spanish answeringNew
Amelia hears the caller's language and holds the whole call in English or Spanish. No phone menus, no transfers, no extra charge.
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Instant transfer to a personNew
Callers who ask for a person, or sound frustrated, are connected to your cell right away. Amelia never traps anyone in a loop.
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Spam call screeningNew
Robocalls, spam, wrong numbers and hangups under 15 seconds are screened out and never count against your minutes.
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Nightly self-learningNew
Every night Amelia reviews the day's calls, learns from the ones that went wrong, and only keeps a change if it tests better.
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Texts to customers
Local number for textsNew
Every text Amelia sends for you comes from a local number in your area code. Customers can text it back or call it.
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Missed-call text backNew
Anyone who hangs up before Amelia can help gets a text right away, so the lead doesn't call the next company on the list.
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Amelia answers your textsNew
Customers who text your business number get a quick, helpful reply from Amelia, any hour, and you get every conversation by email.
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Dashboard & team
7 AM call digestNew
One email at 7 every morning: who called overnight, what they wanted, what got booked, and who needs a callback.
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Call recordings, transcripts and Fix this answerNew
Every call recorded, transcribed and summarized in your dashboard. Tap Fix this answer and Amelia is retrained within a business day.
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Customer database with tags and custom fieldsNew
Every caller saved as a customer with their calls, bookings and texts in one place. Tags, custom fields and extra intake questions.
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Follow-ups with response goalsNew
Every call or text that needs a person becomes a follow-up with a due time, so callbacks don't fall through the cracks.
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Team logins and rolesNew
Give your office manager, staff and techs their own login with the right access for their job.
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Public API, webhooks and ZapierNew
Send calls, bookings and leads to the other tools you use, with a REST API, signed webhooks and Zapier.
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AutomationsNew
Simple if-this-then-that rules: when a call ends, a booking lands or a text comes in, email or text your team.
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Email templatesNew
Change the wording of the emails you get about bookings, texts and reports, with a live preview from your real calls.
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Call and booking reportsNew
See calls, bookings and top reasons people call by day, week or month, with a chart and a CSV download.
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Your branding on customer pagesNew
Your business name, color and logo on the pages and emails your customers see.
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Help chat in your dashboardNew
Ask a question in plain English inside your dashboard and get an answer about your own account, plus one-tap fixes.
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