Texts to customersNew
Amelia answers your texts
Customers who text your business number get a quick, helpful reply from Amelia, any hour, and you get every conversation by email.
What it does
When a customer texts your business number, Amelia answers with the same knowledge she uses on the phone. She gathers what your team needs and hands it to you. She never starts a text conversation on her own.
How it works on a call
- 1A customer texts your business's texting number.
- 2Amelia replies in a few short sentences, answering from your business info.
- 3If they want service, she asks for their name, address or ZIP, what's going on, and a good time to call.
- 4You get the whole conversation by email, flagged if it sounds urgent.
Who it's for
- Customers who would rather text than call
- Home service companies whose texts pile up on a job
- Offices that get the same questions by text every day
Price and plan
The replies cost nothing extra. They need your own business texting number, which comes with the Local number for texts add-on.
Part of every plan. See pricing.
Amelia answers your texts: questions
Can Amelia book appointments by text?
No. By text she answers questions and collects the details your team needs, then hands it to you. Booking happens on a call.
Does she text people first?
No. Amelia only replies to texts customers send to your number.
What number do customers text?
Your business's own texting number. The Local number for texts add-on gives you one in your area code.
Does Amelia answers your texts cost extra?
The replies cost nothing extra. They need your own business texting number, which comes with the Local number for texts add-on.
Related features
Local number for texts
Every text Amelia sends for you comes from a local number in your area code. Customers can text it back or call it.
Missed-call text back
Anyone who hangs up before Amelia can help gets a text right away, so the lead doesn't call the next company on the list.
7 AM call digest
One email at 7 every morning: who called overnight, what they wanted, what got booked, and who needs a callback.
See it work on your own phone line
14-day free trial. We set it all up for you.