Answering callsNew
Nightly self-learning
Every night Amelia reviews the day's calls, learns from the ones that went wrong, and only keeps a change if it tests better.
What it does
Amelia gets better from real calls. Each night the day's calls are graded from the caller's side, new lessons are drafted from the misses, and those lessons are tested against practice calls before they go live.
How it works on a call
- 1Each night, the day's calls are graded from the caller's side: did they get what they called for?
- 2Calls that went wrong turn into draft lessons, like a question she should have asked.
- 3The new lessons are tested against practice calls next to the old ones.
- 4A change is kept only if it scores at least as well with no case getting worse.
Who it's for
- Owners who don't have time to babysit software
- Busy shops with lots of different call types
- Anyone who wants the receptionist to get better without extra work
Price and plan
Included in every plan at no extra cost. 14-day free trial.
Part of every plan. See pricing.
Nightly self-learning: questions
Can a nightly change make her worse?
Every change is tested against practice calls first. If the new lessons don't score at least as well, nothing changes.
Do I still need Fix this answer?
Use it when you know exactly what she should have said. The nightly learning catches patterns; your fix is applied within a business day.
Does Nightly self-learning cost extra?
No. It is part of every plan. Plans start with a 14-day free trial, and we set everything up with you.
Related features
24/7 AI call answering
Every call answered on the first ring, day or night, even several at once, by an AI receptionist that sounds like your front desk.
Bilingual English and Spanish answering
Amelia hears the caller's language and holds the whole call in English or Spanish. No phone menus, no transfers, no extra charge.
Instant transfer to a person
Callers who ask for a person, or sound frustrated, are connected to your cell right away. Amelia never traps anyone in a loop.
See it work on your own phone line
14-day free trial. We set it all up for you.