Dashboard & teamNew
Call recordings, transcripts and Fix this answer
Every call recorded, transcribed and summarized in your dashboard. Tap Fix this answer and Amelia is retrained within a business day.
What it does
You can see and hear exactly what happened on every call. If Amelia said something you would have said differently, tell us on that call and we update her within a business day.
How it works on a call
- 1Open the Calls tab in your dashboard.
- 2Each call has the recording, a full transcript and a short summary of what the caller wanted.
- 3If an answer was wrong, tap Fix this answer and write what she should have said.
- 4We update Amelia within a business day, and every later call uses the fix.
Who it's for
- Owners who want to know what's being said to their customers
- Offices that need a record of every call
- Teams that want to train the receptionist the way they'd train a new hire
Price and plan
Included in every plan at no extra cost. 14-day free trial.
Part of every plan. See pricing.
Call recordings, transcripts and Fix this answer: questions
How long are recordings kept?
They stay in your dashboard with the call so you can go back to them.
Do I have to write a whole new script to fix an answer?
No. Write one line about what she should have said on that call. We handle the rest.
Does Call recordings, transcripts and Fix this answer cost extra?
No. It is part of every plan. Plans start with a 14-day free trial, and we set everything up with you.
Related features
7 AM call digest
One email at 7 every morning: who called overnight, what they wanted, what got booked, and who needs a callback.
Customer database with tags and custom fields
Every caller saved as a customer with their calls, bookings and texts in one place. Tags, custom fields and extra intake questions.
Follow-ups with response goals
Every call or text that needs a person becomes a follow-up with a due time, so callbacks don't fall through the cracks.
See it work on your own phone line
14-day free trial. We set it all up for you.