Answering callsNew
Instant transfer to a person
Callers who ask for a person, or sound frustrated, are connected to your cell right away. Amelia never traps anyone in a loop.
What it does
Amelia handles most calls on her own, but some callers want a human. When they ask, or when a call sounds like it needs you, she transfers it to the number you choose.
How it works on a call
- 1Set the phone number calls should go to, usually your cell.
- 2A caller asks for a person, sounds upset, or has an emergency you told Amelia to send through.
- 3Amelia tells them she is connecting them and transfers the call.
- 4The call still shows on your Calls tab with the recording and summary.
Who it's for
- Owners who want to take emergency calls themselves
- Law firms that want urgent clients put straight through
- Any business worried an AI will frustrate a customer
Price and plan
Included in every plan at no extra cost. 14-day free trial.
Part of every plan. See pricing.
Instant transfer to a person: questions
What if I don't pick up the transfer?
Set up your call script for that case. Amelia can take a message or book a callback so the caller isn't left hanging.
Can I choose which calls get transferred?
Yes. Your call script lists what counts as urgent for your business. Anyone who asks for a person is always transferred.
Does Instant transfer to a person cost extra?
No. It is part of every plan. Plans start with a 14-day free trial, and we set everything up with you.
Related features
24/7 AI call answering
Every call answered on the first ring, day or night, even several at once, by an AI receptionist that sounds like your front desk.
Bilingual English and Spanish answering
Amelia hears the caller's language and holds the whole call in English or Spanish. No phone menus, no transfers, no extra charge.
Spam call screening
Robocalls, spam, wrong numbers and hangups under 15 seconds are screened out and never count against your minutes.
See it work on your own phone line
14-day free trial. We set it all up for you.