For tree service companies
The Tree Service Answering Service for Storm Season and Every Season
After a windstorm, homeowners with limbs down call tree services until one answers. An unanswered line hands that estimate — and the removal behind it — a reason to go elsewhere.
You're in a bucket truck or running a chipper when calls come in.
Storm days stack calls exactly when every crew is out.
A tree on a house is an emergency; a trim quote is not. The phone gets both.
What a call sounds like
Illustrative call example — not a real recording
'A big limb came down on my fence last night.' Amelia asks what you taught her — anything on a structure or wires, blocking access, roughly how big — and books the estimate, or escalates by your storm rules if it can't wait.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for tree service companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
The morning after a windstorm. Both crews are out, the chipper is running, and the phone starts stacking calls.
- 2
Amelia answers each one: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
First question set, your words: Is anything on a house, a car, or wires? Is anyone hurt? Is access blocked?
- 4
A tree into a structure or anything near power lines follows your emergency script — including telling the caller to stay clear and call 911 or the utility first when that's the situation.
- 5
Standard cleanup and removals get your intake: what came down, roughly how big, where on the property, gate access for equipment.
- 6
She books estimates into your storm-week windows, sets honest expectations with the language you wrote, and captures name, confirmed callback number, and email.
- 7
Crews stay cutting; the estimate list builds itself, every call recorded and summarized.
Storm calls need triage before scheduling
Tree work has a real safety line, and Amelia walks it carefully. A tree resting on a roof, anything tangled in power lines, or a blocked exit is not an estimate request — those callers get your emergency script, which for wires and injuries means 911 or the utility first, stay clear, and your on-call phone rings in parallel. She never tells a caller a leaning tree is stable, never suggests cutting anything themselves, and never treats a maybe-dangerous situation as routine because the caller sounded calm. Everything else — the downed limb on the lawn, the cleanup pile — books like the estimate it is.
Estimates in your windows, expectations in your words
Storm week breaks schedules, and overpromising breaks reputations. Amelia offers only the estimate windows you opened, and when the week is full she says exactly what you wrote — an honest 'we're running extended times after the storm' beats a missed promise. Removals, trims, stump grinding, and lot clearing each get the intake questions you set, and your pricing stance is honored precisely: ballpark ranges if you allow them by phone, or estimate-only when you don't. She never quotes a removal she hasn't seen.
The quiet-season calls matter too
Between storms, tree companies live on trims, health assessments, and planned removals — callers who are comparing bids, not panicking. Amelia treats those with patience: captures the property details, asks about access for equipment, notes whether the caller wants an arborist consult where you offer one, and books the walkthrough. Commercial and municipal inquiries can route straight to you. HOA and property-manager calls follow whatever routing you set, so recurring-contract opportunities never sit in a voicemail queue.
What it costs, next to one removal
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, and your bill is capped at $200 unless you raise it. Spam calls, robocalls, wrong numbers, and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from tree service companies
What happens when someone calls my tree service after a storm?
Amelia answers, runs your safety triage first — structures, wires, injuries — escalates true emergencies by your rules with 911 or utility guidance where it applies, and books everything else into your estimate windows.
Can she tell a dangerous situation from a cleanup job?
She applies the rules you write. Anything on a structure, near wires, or involving an injury follows your emergency script; a limb on the lawn books as an estimate. When in doubt, she escalates to a human.
Will she quote tree removals?
Only your approved language — ranges if you allow them, or 'we price at the property.' She never quotes a removal she hasn't seen.
How much does a tree service answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free. Full details are on the pricing page.
Can she handle the storm-week call surge?
She is designed to handle multiple simultaneous calls, so a surge builds your estimate list instead of overflowing voicemail.
Does she answer in Spanish?
Automatically. She hears the caller's language and runs the whole call in English or Spanish.
Does she work with tree service software?
Booking works with Google Calendar and Outlook today, with click-to-accept invites. Jobber, SingleOps, and ArboStar are on the roadmap in the order customers ask.
What about commercial or HOA work?
Those calls follow the routing you set — straight to you, or captured with the details for your bid process.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: answering service for roofers · answering service for landscapers · restoration answering service
Related features: how the human handoff works