For roofing companies
The Answering Service for Roofers That Books the Inspection
After a storm, homeowners call down the list until a roofer answers. An unanswered call gives them a reason to book the inspection — and the insurance job behind it — with someone else.
Storm days flood your phone while your crews are on roofs.
You cannot take calls on a ladder or in a harness.
Storm leads are urgent to the caller even when the repair can wait.
What a call sounds like
Illustrative call example — not a real recording
'Water is coming through my ceiling after last night's storm.' Amelia asks where it is coming in, whether it is active right now, and books your first inspection slot. You see the address, the damage in the caller's words, and the appointment on your calendar.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for roofing companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
A storm rolls through at 7 PM. By 7:20 your phone is ringing while you are still tarping a customer's roof.
- 2
Amelia is built to handle several calls at once, so each caller hears: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She asks what you taught her: Is water actively coming in? One story or two? Roughly how old is the roof? Are they planning an insurance claim?
- 4
Active leak: she applies your rule — flags it for your team, shares only the safety-neutral guidance you approved (never climbing, tarping, or touching wiring), and books them into your priority storm slots.
- 5
No active leak: she books a standard inspection window and captures name, phone confirmed from caller ID, email spelled back once, and the address.
- 6
Both sides get a click-to-accept calendar invite before they hang up.
- 7
You come off the roof to a schedule of inspections with recordings and notes, not a voicemail box.
Storm surge is exactly when voicemail fails you
A roofing company's calls do not arrive evenly. They arrive all at once, the day after hail or wind, and they keep coming while every crew you have is already on a roof. That is the worst possible moment for a phone to ring unanswered, because a homeowner with a leak has every reason to keep dialing until someone picks up. Amelia is designed to handle multiple simultaneous calls, so a storm surge does not stack up in voicemail the way it would for a one-person office. She books inspections into the windows you opened, applies your priority rules for active leaks, and takes nothing personally when a caller is soaked and stressed. Routine calls — a repair quote, a replacement estimate, a pre-sale roof check — book the same way, no storm required.
Insurance-driven callers need intake, not a message
Storm work often runs through an insurance claim, and the caller usually does not know how that works. You tell Amelia during setup exactly what you want collected and said: whether they have filed a claim yet, their carrier if they know it, and your standard line about meeting the adjuster. She never gives insurance advice and never promises coverage — she collects what your estimator needs and books the inspection. Scope, price, insurance answers, and dispatch decisions stay with you and your qualified people. Every call is recorded with a transcript, so if a question comes up later about what was said, you can read it.
Your service area, your rules, no wasted truck rolls
During setup we load your zip codes, your inspection windows, whether you do repairs or replacements only, and what you charge for an inspection if anything. Callers outside your area get a polite no instead of an appointment you would have to cancel. Callers asking for ballpark pricing get exactly the words you wrote, and nothing invented. When a commercial caller or a property manager rings, she follows the routing you set for those, including sending them straight to your cell if that is what you want.
What it costs, next to one roof job
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, and your bill is capped at $200 unless you raise it. Spam calls, robocalls, wrong numbers, and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from roofing companies
What happens when someone calls my roofing company after a storm?
Amelia answers on the first ring, even when thirty people call in the same hour. She asks your intake questions, separates active leaks from standard inspections, books each caller into the right window on your calendar, and records every call with a transcript.
Can she handle the storm-day call surge?
She is designed to handle multiple simultaneous calls, so a surge that would bury a one-person office gets answered call by call instead of rolling to voicemail.
Can she tell an emergency leak from a routine inspection request?
You set the rule. Active water coming in follows your emergency path, including ringing your cell if you want. Everything else becomes a booked inspection in tomorrow's slots.
Does she understand insurance claim calls?
She collects what you tell her to: whether a claim is filed, the carrier if known, and the damage in the caller's words. She never gives insurance advice and never promises what a policy covers.
How much does a roofing answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free. Full details are on the pricing page.
Does she speak Spanish?
Automatically. She hears the caller's language and runs the whole call in English or Spanish, which matters on both sides of a roofing business: homeowners and crews.
Can she book estimates into my calendar?
Yes. She books into your Google or Outlook calendar with click-to-accept invites for both sides. Roofing software like AccuLynx and JobNimbus is on the roadmap in the order customers ask.
What if a caller wants a person?
The moment anyone asks for a human, or sounds frustrated, she says one line and transfers to your cell or on-call phone. She never argues with a caller.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: restoration answering service · answering service for electricians
Related features: answering service for contractors · AI appointment booking