For insurance agencies
The Insurance Agency Answering Service for After-Hours Calls
Policyholders call after a fender-bender at 9 PM or a burst pipe on Sunday. An agency line that just rings makes a stressed customer feel uninsured — and makes quote shoppers keep dialing.
Claims moments happen nights and weekends; your office doesn't.
Quote shoppers call several agencies and go with who engaged.
Your staff spends mornings returning voicemails instead of selling.
What a call sounds like
Illustrative call example — not a real recording
'I just rear-ended someone — what do I do?' Amelia stays calm, collects the first-notice details you specified — who, what, when, where, injuries reported — gives your approved after-hours claim instructions, and books the agent callback.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for insurance agencies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
9:40 PM. A policyholder backs into a pole, panics, and calls the agency number on their insurance card.
- 2
Amelia answers: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
Anyone hurt? That question comes first, always — injuries mean 911 guidance before anything about policies.
- 4
No injuries: she collects the loss details you specified — what happened, when, where, vehicles or property involved — as a written first notice for your team.
- 5
She gives only your approved after-hours instructions, like your carrier's claims line if that's your process, and never opines on coverage.
- 6
She books the agent callback into tomorrow's slots and confirms the callback number with the caller.
- 7
Your producer walks in to organized loss reports and booked callbacks instead of a voicemail queue.
First notice of loss, collected — never coverage advice
The most important call an agency gets is a stressed policyholder right after something went wrong, and the line Amelia walks is bright: she collects, she never advises. The loss details you specify — what happened, when, where, who was involved, whether injuries were reported — get captured in writing, and any injury report gets 911 guidance before anything else. What she says about next steps is only what you approved, such as pointing to the carrier's 24-hour claims line. Whether something is covered, what a deductible means for this loss, what to admit at a scene — those are licensed conversations, and they route to your people every time.
Quote shoppers get engaged instead of lost
New-business calls are comparison calls: the shopper is dialing a list of agencies for auto, home, or a bundle. Amelia engages immediately, captures the quote intake you define — current carrier if they'll say, renewal date, vehicles or property, contact details confirmed — and books the producer callback while the shopper is still interested. She never quotes premiums and never promises savings; she makes sure the human who can is the one who calls back, with the whole picture already written down.
Service calls stop eating your mornings
ID card requests, payment questions, certificate requests, address changes — the routine service traffic that buries a front desk gets captured cleanly: who called, what they need, policy identifiers as the caller reports them. Your staff works a tidy written queue instead of a voicemail scavenger hunt, and callers stop repeating themselves. Existing clients can route differently from shoppers, and your carriers' 24-hour lines can be given out for the requests you want self-served.
What it costs, next to one retained household
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, and your bill is capped at $200 unless you raise it. Spam calls, robocalls, wrong numbers, and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your book's economics — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from insurance agencies
What happens when a policyholder calls my agency after hours?
Amelia answers, asks about injuries first — with 911 guidance when it applies — collects the first-notice-of-loss details you specified, gives only your approved after-hours instructions, and books an agent callback.
Will she give coverage advice?
Never. She collects loss and contact details and routes coverage questions to your licensed staff. What she says about next steps is limited to language you approved.
Can she handle quote calls?
Yes. She runs your quote intake — lines of business, renewal timing, contact details confirmed — and books the producer callback. She never quotes premiums.
How much does an insurance answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free. Full details are on the pricing page.
Does she answer in Spanish?
Automatically. She hears the caller's language and runs the whole call in English or Spanish, which matters enormously in claims moments.
Can she send callers to my carriers' claims lines?
Yes, exactly as you configure it — she can give a carrier's 24-hour claims number for the situations you specify while still capturing the notice for your team.
Does she work with agency management systems?
Booking works with Google Calendar and Outlook today, with click-to-accept invites. EZLynx, AgencyZoom, and Applied Epic are on the roadmap in the order customers ask.
What if a caller is upset and wants a person?
One short line and an instant transfer to your on-call phone the moment they ask, or the moment she senses distress.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
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