For electrical contractors
24/7 Answering Service for Electricians and Electrical Contractors
A homeowner with half their house dark calls electricians until one answers. A missed call at 7 PM can be a panel job (example) going to the next name on the list.
You cannot answer with your hands in a panel.
Breaker and outage calls sound urgent and panicked after dark.
Voicemail sends good service calls to the next electrician.
What a call sounds like
Illustrative call example — not a real recording
'Half my outlets stopped working and the breaker won't reset.' Amelia asks your questions — burning smell? tripped GFCI? whole house or one room? — and books the service call, or rings your cell if it matches your emergency rules.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for electrical contractors, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
6:40 PM. A homeowner loses power to half the house and calls while you are finishing a panel swap across town.
- 2
Amelia answers on the first ring: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She runs your triage: Any burning smell or smoke? Any buzzing from the panel? Is the utility showing an outage in the area? One room or the whole house?
- 4
Burning smell or sparks: your emergency rule fires and your on-call phone rings with the details already written down.
- 5
No danger signs reported: she collects the symptoms in the caller's words — no coaching, no asking anyone to touch a panel or outlet — and books the slot your rules call for.
- 6
Name, phone confirmed from caller ID, email spelled back once, address, and a calendar invite to both sides.
- 7
You finish the panel swap and find a booked service call, a recording, and notes — not a voicemail asking you to call back.
Electrical calls need triage, not just a message
The scary-sounding call and the dangerous call are not always the same call. A dead bedroom circuit feels like an emergency to the caller at 9 PM; a warm breaker with a burning smell actually is one. During setup you write the line between them in plain English, and Amelia applies it on every call: danger signs escalate to a human immediately, everything else becomes a booked service call with the symptoms captured in the caller's own words — same-night or next-day, whichever your rules call for. She never diagnoses, never asks a caller to open or touch a panel, test an outlet, or go near a damaged component, and never tells a caller something is safe. EV charger installs, lighting projects, panel-upgrade estimates, and commercial maintenance requests all get their own configurable intake.
She books real slots, with the details you need to quote
An electrician's schedule dies by vague bookings. Amelia collects what you tell her matters: what stopped working and when, the age of the home if you want it, panel brand if they can read it, whether it is residential or commercial, and photos requested by text where that is set up. Bookings land on your Google or Outlook calendar with click-to-accept invites for both sides, so the customer committed to a window instead of a promise to be home sometime.
Service area, service call fee, and the jobs you don't want
You load your zip codes, your service call fee and whether it applies to the repair, and the work you do not take — maybe you skip aluminum-wiring houses or don't touch mobile homes. Amelia quotes your fee exactly as you wrote it, declines out-of-area work politely, and never invents a price. When a general contractor or property manager calls, she follows the routing you set for commercial accounts.
What it costs, next to one panel job
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, capped at $200 unless you raise it. Spam calls, robocalls, and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from electrical contractors
What happens when someone calls my electrical company after hours?
Amelia answers on the first ring, runs your triage questions, escalates danger signs like burning smells to your on-call phone, and books everything else into your calendar with a confirmed name, phone, email, and address.
Can she tell a real electrical emergency from a dead outlet?
She applies the rules you write. Burning smells, smoke, sparks, or a hot panel follow your emergency path to a human, with 911 guidance for immediate danger. A dead circuit without danger signs books into whatever slot your rules call for.
Will she tell callers how to fix things?
No. She collects symptoms and books — she never coaches callers around panels, outlets, or wiring, and never tells a caller something is safe. Danger signs escalate to a human immediately.
Can she quote my service call fee?
Yes, exactly as you wrote it, including whether it applies to the repair. She never invents prices; the electrician quotes the job on site.
How much does an electrician answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free.
Does she answer in Spanish?
Automatically. She hears the caller's language and holds the whole call in English or Spanish — same triage, same booking, same emergency rules.
Does she work with my field software?
Booking works with Google Calendar and Outlook today, with click-to-accept invites. ServiceTitan, Housecall Pro, and Jobber are on the roadmap in the order customers ask.
What if the caller insists on talking to me?
Anyone who asks for a human, or sounds frustrated, gets one short line and an instant transfer to your cell or on-call phone.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: answering service for HVAC companies · restoration answering service
Related features: answering service for contractors · AI appointment booking