For towing companies
24/7 Answering Service for Towing and Roadside Assistance
A stranded driver who reaches your voicemail has every reason to dial the next company on the list. Answering the call is the whole ballgame, at every hour of the night.
You are behind the wheel and cannot safely answer.
Night calls are the business, not the exception.
A caller on the shoulder of a highway will not wait for a callback.
What a call sounds like
Illustrative call example — not a real recording
'My car died on the feeder road by the mall.' Amelia gets the exact location, the vehicle, whether anyone is in danger, and what is wrong, then sends the request to your driver in writing — location, callback number, and situation in one message. Your driver confirms and dispatches.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for towing companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
11:15 PM. A driver's car dies in a grocery store lot across town while your truck is hooking another vehicle.
- 2
Amelia answers on the first ring: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She gets the essentials in under a minute: exact location, vehicle make and model, whether it rolls, and whether anyone is in an unsafe spot.
- 4
Unsafe location — a live lane, anyone in immediate danger — gets your approved guidance to call 911 first, and your emergency line rings in parallel.
- 5
Routine tow: she confirms the callback number with the caller, quotes the hook fee exactly as you wrote it if you want fees quoted, and explains that the request is going to your driver now.
- 6
Your driver gets the full written picture the moment the call ends: where, what, who, and the number to call on approach.
- 7
Every call is recorded and transcribed, so a disputed quote or address is a ten-second lookup, not an argument.
Towing is a first-to-answer business, all night long
Nobody plans to need a tow. The call comes from a parking lot at midnight or a shoulder at 5 AM, and the caller's only goal is to reach a voice that takes the request. A line that rings out gives them a reason to dial the next company. Amelia answers at every hour, keeps a stressed caller calm, and gets what your driver actually needs: where, what vehicle, what happened, requested destination, and a confirmed callback number. What she sends is a written request — your driver confirms the run before anyone is told a truck is assigned.
Location first, because everything else is useless without it
A tow call that ends without a solid location is a wasted call. Amelia is relentless and polite about pinning it down: cross streets, landmarks, direction of travel, mile markers if the caller has them, and the callback number confirmed with the caller for the driver to use on approach. You decide what else she asks — vehicle class, wheels turning or locked, garage clearance, requested destination, whether it is a motorcycle. Roadside work gets its own intake when you offer it: jump starts, flat tires, fuel delivery, and vehicle lockouts are captured as the services you actually run, never promised as extras you don't.
Your rates, quoted your way, or not at all
Some operators want the hook fee quoted on the call. Some never quote by phone. Amelia does exactly what you decide: quote the numbers you wrote word for word, give a range, or say the driver confirms pricing on arrival. She never invents a rate and never negotiates. For account work — police rotation, motor clubs, property managers — she follows the separate routing you set, so commercial calls reach the right person instead of the general queue.
What it costs against a single night's missed calls
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, capped at $200 unless you raise it. Spam calls, wrong numbers, and hangups under 15 seconds are free. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from towing companies
What happens when someone calls my towing company while I'm driving?
Amelia answers, gets the location, vehicle, and situation, and sends your driver the written request the moment the call ends. The caller hears a calm, natural AI voice instead of your voicemail, and your driver confirms the run.
Can she handle calls from drivers in dangerous spots?
You define what counts — a live lane, anyone in immediate danger — and those callers get your approved 911 guidance first, while your emergency line rings in parallel. Safety instructions never wait behind lead questions.
Can she quote my tow rates?
Only the way you decide. She can quote your hook fee word for word, give a range, or leave pricing to the driver on arrival. She never makes up a number.
Can she take motor club or account calls differently?
Yes. Commercial accounts, police rotation, and property managers can follow their own routing rules, separate from stranded-driver calls.
How much does a towing answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free. Full details are on the pricing page.
Does she speak Spanish?
Automatically. She hears the caller's language and runs the whole call in English or Spanish, which matters a lot on the roadside.
Do I get a record of every call?
Every call gets a recording, a transcript, and a summary in your dashboard, so disputed addresses or quotes take ten seconds to settle.
What if a caller demands a human?
She transfers instantly to your phone or your dispatcher the moment someone asks for a person. One line, then the transfer.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: locksmith answering service · garage door answering service
Related features: how the human handoff works